Counsellor profile
Carolyn Heap, NCPS
Counsellor - relationships and life changes
See online counselling options- Stress and anxiety
- Couple counselling
- Attachment issues
About Carolyn
Counsellor Carolyn Heap is a UK-based counsellor and a member of NCPS with six years' experience working with adults on stress, anxiety, relationships, family issues, self-esteem and coping with life changes. She supports people dealing with attachment issues, communication problems, divorce and separation, guilt and shame, isolation and social anxiety. Carolyn also notes experience with post-traumatic stress and questions of life purpose and self-love.
Carolyn takes a straightforward approach in sessions. She invites people to talk through what is worrying them and to identify practical next steps. Sessions focus on understanding current patterns, improving communication, and building everyday coping skills. She emphasises the client as expert in their own life while offering guidance and reflection.
Her background includes long experience working in local authority settings with children and families, and more recent work with adults facing trauma and relationship difficulties. She has worked as a counsellor for the LADZ App and has experience with situations where domestic abuse is a factor.
She has worked with couples and has completed couple counselling certification. Carolyn is currently undertaking further relational training aimed at helping couples who are close to divorce or separation. These activities form part of her ongoing professional development.
Sessions are conducted in English. International clients are not currently accepted. Before booking, people should confirm the current session options and formats available.
Approaches used in online counselling and how they help
Carolyn describes her work in terms of evidence-based therapeutic techniques that focus on relationships and daily coping. One common approach is focused talking and reflection to identify unhelpful patterns in relationships and communication. This helps people see repeated dynamics and try different ways of responding.Another commonly used method is practical skills work for anxiety and stress. This involves simple exercises and strategies people can use between sessions to manage symptoms, improve routines and reduce overwhelming moments.
Choosing the right approach is part of the work. Carolyn will discuss different methods with each person and decide together what fits their aims and preferences. She treats this as a collaborative process and will adjust methods as needs change.
The practical benefits of online counselling include fitting sessions into a busy week and reducing travel time. If you want to know what specific session formats are offered, confirm the current options before booking. Many people find online sessions helpful for easier scheduling, quieter surroundings, or shorter check-ins when time is limited.
Areas of expertise
Primary focus
Additional focus areas
Experience
6+ years
Listed in
United Kingdom
Languages
English
Frequently asked questions
What concerns does she work with most often?
She works with stress, anxiety, relationship and family difficulties, plus self-esteem and coping with life changes.
What is her therapeutic style?
She encourages people to talk through current problems, spot patterns and try practical coping steps. The focus is on clear discussion and improving communication.
How much experience does she have?
She has six years' experience working with adults in counselling roles, and longer experience in local authority settings working with children and families.
Which professional registration does she hold and where is she based?
She is registered with NCPS and works in the United Kingdom.
Can I work with her if I live outside the UK?
Sessions are offered in English and she is not currently accepting international clients.
What session formats are offered?
The original biography did not list specific session formats. Please confirm current session options before booking.
How are fees handled?
Cost varies with location and sessions use a subscription that can be cancelled at any time.
How do I start a first session?
Select the See online counselling options button, complete a short matching questionnaire, and schedule your first session.
Details come from information the counsellor supplied to BetterHelp. A membership or registration can be checked on the professional body's own register.
Online counselling is not emergency care. In an emergency call 999, or see the help numbers.