Counsellor profile
Hayley Matthews, BACP, NCPS
Counsellor for anxiety and relationships
See online counselling options- Person centred approach
- Cognitive behavioural techniques
- Creative tasks offered
About Hayley
Counsellor Hayley Matthews is a member of the British Association for Counselling and Psychotherapy (BACP) and the National Counselling & Psychotherapy Society (NCPS). She has five years' experience working in mental health services. She helps people with problems such as anxiety, depression, trauma, self‑esteem, addiction and relationship and family concerns.
Hayley draws on person‑centred practice to listen and help people make sense of difficult experiences. She explains how life events and past relationships affect present feelings and behaviour. Sessions may include talking, reflective work and practical tools to manage day‑to‑day difficulties.
Her background includes roles in the care sector and mental health services. That experience informs how she works with issues like bereavement, work stress, parenting strains and long‑term mental health problems. She uses elements of cognitive behavioural therapy (CBT) and solution‑focused techniques alongside relational ways of working.
Hayley offers telephone and online sessions and may invite creative tasks such as journaling or metaphor work when helpful. She describes her practice as relational and aims to be genuine, respectful and non‑judgemental in sessions.
She follows the BACP ethical framework and has clinical supervision and professional insurance. Hayley practises in the United Kingdom and delivers work in English. To begin, people complete a short matching questionnaire and then book an initial session.
Approaches used in online counselling
Hayley uses a person‑centred, relational approach that focuses on listening and understanding a person's experience. This method helps when someone wants to talk through how past events affect current feelings and behaviour.She also draws on cognitive behavioural therapy (CBT). CBT offers simple, practical ways to spot unhelpful thinking and try different responses. It can be useful for anxiety, low mood and some aspects of trauma recovery.
Finding the right mix of approaches is part of the work. Hayley discusses goals and preferences with each person and chooses methods together. That collaborative step helps make sessions relevant to everyday problems.
The biography notes she offers online and telephone sessions, but it is sensible to confirm the current formats before booking. Online and phone sessions can make counselling easier to fit around work, childcare and travel. They also allow shorter check‑ins, not needing to travel, or work without being on camera depending on the format you agree with the counsellor.
Areas of expertise
Also works with
Additional focus areas
Therapeutic approaches
Experience
5+ years
Listed in
United Kingdom
Languages
English
Frequently asked questions
What kinds of problems does she work with?
Hayley helps with anxiety, depression, trauma and abuse, self‑esteem, addictions and relationship and family concerns among other issues.
How would she work with me in sessions?
She uses a person‑centred, relational style and may include reflective talking, practical CBT techniques and solution‑focused ideas.
How much clinical experience does she have?
She has five years' experience working in mental health services and the care sector supporting people with a wide range of problems.
Which professional bodies is she part of?
She is a member of the British Association for Counselling and Psychotherapy (BACP) and the National Counselling & Psychotherapy Society (NCPS).
Can I see her if I live outside the UK?
Sessions are delivered in English and she does not accept international clients at this time.
What session formats are offered?
The biography states she provides online and telephone sessions; confirm current session options before booking.
How are fees handled?
Cost varies with location and sessions use a subscription that can be cancelled at any time.
What do I need to do to start?
Select the See online counselling options button, complete a short matching questionnaire, and schedule a first session.
Details come from information the counsellor supplied to BetterHelp. A membership or registration can be checked on the professional body's own register.
Online counselling is not emergency care. In an emergency call 999, or see the help numbers.