Counsellor profile
Richard Whitenstall, BACP
Counsellor - anxiety and relationship issues
See online counselling options- Client-centred
- Cognitive behavioural
- Solution-focused
About Richard
Counsellor Richard Whitenstall is a BACP member with 11 years' experience. He works in the United Kingdom and supports people with anxiety, depression, loss, relationship and intimacy issues, stress, addictions and identity concerns including LGBT and gender dysphoria.
Richard trained and began placements in 2013 at charities including No Limits and Cruse. He later set up a counselling service for Positive21 in London and has worked with LGBT young people at risk of exploitation, domestic abuse and neglect. He also co-authored a book on men’s mental health with proceeds donated to Mind.
Richard uses a client-centred way of working. Sessions focus on what each person wants to change. He works at the client’s pace and helps build simple, practical plans for next steps.
He also draws on cognitive behavioural ideas to help people spot and shift unhelpful thoughts and behaviours. Solution-focused methods are used when clients want short-term, goal-orientated work to tackle specific problems.
His experience includes supporting people with trauma and abuse, chronic pain or illness, process addictions, communication problems and issues around non-monogamy and kink culture. He has run services in community settings and used that experience to shape how he works today.
Richard produces and co-hosts a podcast on mental health. People looking to begin can expect clear explanations of how sessions will run and practical suggestions to try between meetings.
Therapeutic approaches used in online counselling
Richard uses client-centred work as a foundation. That means the focus is on the person's concerns and what they want to change. The counsellor listens, reflects and helps the person decide next steps.He also uses cognitive behavioural therapy, which looks at the links between thoughts, feelings and actions. This can help with anxiety, low mood and unhelpful behaviour patterns by teaching practical ways to test and change thinking. Solution-focused therapy is used for short-term, goal-based work. It helps people identify small steps that move them toward clear, practical goals.
Choosing the right approach is a shared task. Richard will discuss which methods suit the person's situation, goals and preferences, and adapt the plan as work progresses. The collaboration helps keep sessions focused and relevant.
Session formats are not listed here, so please confirm the available options before booking. Online counselling can make it easier to fit sessions around work, family and travel, reduce travel time, and allow for shorter or longer check-ins when needed. Registered or accredited professionals often use these practical benefits to help people keep therapy part of everyday life.
Areas of expertise
Primary focus
Also works with
Additional focus areas
Therapeutic approaches
Experience
11+ years
Listed in
United Kingdom
Languages
English
Frequently asked questions
What issues does he help with most often?
He works with stress, anxiety, depression, grief, relationship and intimacy issues, and a wide range of identity and addiction concerns.
How does he approach counselling?
He uses a client-centred approach, alongside cognitive behavioural and solution-focused methods to suit the person's needs.
How much experience does he have?
He has 11 years' experience, including roles in charities and setting up counselling services.
Is he a member of a professional body and where does he practice?
He is a BACP member and works in the United Kingdom.
Which languages are supported for sessions?
Sessions are offered in English and he accepts international clients.
What session formats are offered?
Session formats are not specified here; please confirm the current options before booking.
How are fees handled?
Costs vary with location; sessions use a subscription that can be cancelled at any time.
How do I start working with him?
Select the See online counselling options button, complete a short matching questionnaire, and schedule a first session.
Details come from information the counsellor supplied to BetterHelp. A membership or registration can be checked on the professional body's own register.
Online counselling is not emergency care. In an emergency call 999, or see the help numbers.